Exchanges and returns
Return and Exchange Policy
At Stryka Football, we want you to be completely satisfied with your purchase. Therefore, we offer a clear and simple return and exchange process, subject to the conditions listed below.
Timeframe for requesting an exchange or return
You can request an exchange or return within 14 calendar days of receiving your order.
To initiate the process, you must contact our customer service team within this period.
Product Conditions
For a product to be accepted for exchange or return, it must meet the following conditions:
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Be unused, unwashed, or unaltered.
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Retain all original tags and packaging.
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Be in the same condition in which it was received.
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Show no stains, odors, damage, or signs of use.
Stryka Football reserves the right to reject any exchange or return that does not meet these conditions.
Customized products
Products customized with a name, number, patches, or other modifications made specifically for the customer cannot be exchanged or returned, unless they have a manufacturing defect or the product received is different from what was ordered.
For this reason, we recommend carefully reviewing the size, name, number, and all customization details before confirming the order.
Defective or incorrect products
If you receive a defective, damaged, or incorrect product, you must notify our team as soon as possible.
We may request photos or videos of the product to verify the incident and offer an appropriate solution.
In these cases, Stryka Football may offer, as appropriate:
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Product replacement.
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Resending the correct item.
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Full or partial refund.
Size changes
If you wish to make a size change, the product must meet all the conditions indicated above.
The availability of the new size will be subject to the stock available at the time of processing the change.
Shipping costs related to changes requested due to incorrect size selection may be the responsibility of the customer.
Return costs
When the return is made for reasons other than a defect or error by Stryka Football, the shipping costs associated with the return will be the responsibility of the customer.
If the received product has a manufacturing defect or there is an error attributable to Stryka Football, our team will inform you of the corresponding procedure.
Refunds
Once the returned product is received and reviewed, we will inform you about the approval or rejection of the return.
If the return is approved, the refund will be processed using, whenever possible, the same payment method used in the purchase.
The timeframe for the amount to be reflected may vary depending on the bank, payment provider, or financial institution.
Original shipping costs may not be refundable when the return is requested by customer decision.
Undelivered orders
If an order is returned to Stryka Football due to an incorrect address, repeated absence of the recipient, package refusal, or any other circumstance attributable to the customer, new shipping costs may apply for a second shipment.
How to request an exchange or return
To request assistance, please contact our team indicating your order number and the reason for the request.
WhatsApp: +351 967 262 776
Email: contact@strykafootball.com
Our team will analyze your request and provide you with the next steps to manage the exchange or return.